Granthelper Pty Ltd
These Terms and Conditions apply to all services provided by GrantHelper Pty Ltd (GrantHelper) unless otherwise agreed in writing.
1. Definitions and Interpretation
Client means the entity engaging GrantHelper.
Engagement means the agreed scope of services as set out in the Letter of Engagement or other written agreement.
Services means grant advisory, application preparation, and related services provided by GrantHelper.
Submission means a grant application prepared under the Engagement, whether or not ultimately lodged.
Funding Offer Event means the issuance of a formal offer, conditional approval, or notice of intent to fund by a funding body.
2. Scope of Services
GrantHelper will provide the Services described in the Engagement. Services are limited to preparation, coordination, and advisory activities and do not include decision-making authority, funding approval, or program administration.
Any services not expressly included in the Engagement are outside scope and may be provided only by written agreement and subject to additional fees.
3. Client Responsibilities
The Client must:
The Client is solely responsible for determining whether it meets the eligibility requirements of any grant program and for satisfying itself that all eligibility criteria are met.
The Client acknowledges that failure to meet these responsibilities may delay or prevent submission, reduce application quality, or materially affect outcomes.
4. GrantHelper Responsibilities
GrantHelper will:
GrantHelper is not responsible for verifying the accuracy or completeness of Client-provided information unless expressly agreed.
GrantHelper may, based on information provided by the Client, assist in identifying and interpreting relevant eligibility criteria. However, GrantHelper does not warrant or guarantee that the Client is eligible for any program and has no obligation to design, restructure, or remediate the Client’s project, business, or circumstances to achieve eligibility.
5. No Guarantee of Funding Outcomes
GrantHelper does not guarantee the success of any grant application.
Funding decisions are made by independent third parties outside GrantHelper’s control. The Client acknowledges that application outcomes depend on factors including program criteria, competition, assessor judgement, and government priorities.
Fees are payable for preparation services regardless of outcome.
6. Fees, Payment Terms, and No Refunds
Fees may be structured as fixed fees, percentage-based fees, success-based fees, or a combination of these, as set out in the applicable Letter of Engagement.
Fees are payable as set out in the Engagement. All fees paid or payable relate to professional preparation and advisory services and are non-refundable under all circumstances, including but not limited to:
Late payments may attract penalty interest on any amount outstanding 14 days after the invoice due date, calculated in accordance with the Victorian Government Penalty Interest Rates Act 1983.
If an invoice remains unpaid, the Client may request to negotiate a payment plan, provided such request is made within 30 days of the invoice issue date. Any payment plan is subject to GrantHelper’s discretion and must be agreed in writing.
If there is no contact or response from the Client regarding payment of an outstanding invoice within 30 days of the invoice issue date, GrantHelper may commence recovery action, including legal proceedings, without further notice.
The Client is liable for all reasonable costs incurred by GrantHelper in recovering overdue amounts, including legal fees, debt collection costs, and associated expenses.
7. GrantHelper Membership
7.1 Membership inclusions
GrantHelper Membership provides access to the benefits described on the GrantHelper Membership page at the time of purchase. These may include members-only information, grant opportunity updates, funding intelligence, alerts and one complimentary strategy session during each annual membership period.
Membership provides information and general advisory support only. GrantHelper does not guarantee that a suitable grant opportunity will be available for a member, that a member or proposed project will be eligible for funding, or that any grant application will be successful.
7.2 Membership commencement and access
Membership commences when payment is processed.
The annual membership fee, whether paid at the full membership price or under a discounted offer available at the time of purchase, covers the full annual membership period commencing from that date and time. This applies whether or not the member accesses or uses all the available membership benefits.
It is the member’s responsibility to ensure that the contact information supplied is correct and to contact GrantHelper promptly if membership communications, login details or other access information are not received.
7.3 Cancellation
A member may cancel their membership at any time.
Cancellation prevents the membership from renewing for a further period but does not retrospectively cancel the current membership period, refund its cost, or entitle the member to a full or partial refund of any membership fee already paid.
Unless otherwise advised by GrantHelper, the member will continue to have access to the membership benefits until the end of the paid membership period.
7.4 Discretionary refund requests
GrantHelper may, at its discretion, consider a refund request where:
• the request is received in writing within three calendar days after the membership payment was processed
• the member provides a legitimate reason for requesting the refund
• the member has not accessed, downloaded or used any members-only information, resources or benefits
• the member has not booked, attended or used the included strategy session.
Where GrantHelper approves a discretionary refund, an administration and processing deduction equal to 25% of the membership fee actually paid will apply.
No discretionary refund will be available after the three-calendar-day period has expired or after the member has accessed or used any members-only information, resources or benefits.
This discretionary refund policy does not apply where the member has a right to a remedy under the Australian Consumer Law.
7.5 Change-of-mind and suitability decisions
GrantHelper does not provide refunds or partial refunds merely because a member:
• changes their mind after purchasing the membership
• decides that the membership is no longer required
• does not access or use some or all of the available membership benefits
• does not book or attend the included strategy session
• does not identify a suitable grant opportunity during the membership period
• assumes that GrantHelper cannot assist their organisation, industry or proposed project without first attending the included strategy session or seeking clarification from GrantHelper
• has accessed members-only information that is not publicly available.
7.6 Consumer guarantees
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where the Australian Consumer Law entitles a member to a remedy because of a failure to comply with an applicable consumer guarantee, GrantHelper will provide the remedy required by law.
7.7 Membership renewal
Unless cancelled before the renewal date, membership will automatically renew for a further 12-month period.
Where a discounted membership price is offered and accepted, that discounted price applies only to the membership period for which it was purchased and does not apply to any subsequent renewal period.
Each subsequent renewal will be charged at the full annual membership price applicable on the renewal date, unless GrantHelper expressly offers a further discount.
GrantHelper will provide reasonable advance notice of the upcoming renewal and the applicable annual membership price. The member may cancel the automatic renewal at any time before the renewal payment is processed.
8. Scope Changes and Additional Services
A material change includes any change to project scope, objectives, activities, budget, partners, location, or timeline after drafting has commenced.
Material changes constitute a new or varied scope and require written agreement and additional fees before further work proceeds.
9. Timing, Information, and Submission Risk
The Client acknowledges that grant applications are time sensitive.
GrantHelper is not responsible for:
GrantHelper may decline to lodge a Submission where information is materially incomplete or inaccurate.
10. Ownership of Materials and Permitted Use
All draft materials, working documents, templates, and methodologies remain the property of GrantHelper until all fees are paid in full and the Engagement concludes.
Upon completion and payment, the Client is granted a limited licence to use the final Submission materials solely for the agreed application and for no other purpose.
11. Restriction on Independent Lodgement and Reuse
The Client must not:
Unauthorised use constitutes a material breach.
12. Confidentiality
Each party must keep confidential all non-public, proprietary, technical, commercial, or business information received from the other party in connection with the Engagement (Confidential Information) and must not disclose such information to any third party except as permitted under these Terms.
Confidential Information may be used solely for the purpose of performing the Services and evaluating, preparing, and managing the Submission, and for no other purpose without the prior written consent of the disclosing party.
GrantHelper will take reasonable steps to ensure that Confidential Information is:
Confidential Information does not include information that:
Notwithstanding the above, GrantHelper may:
The obligations in this clause survive termination or completion of the Engagement.
13. Funding Offer, Acceptance, and Good-Faith Obligation
Where a Funding Offer Event occurs, the Client must act reasonably and in good faith in responding to the offer, including progressing acceptance, execution, or formal decline within any required timeframes.
The Client acknowledges that abandonment of a project following a Funding Offer Event, including failure to accept an offer or failure to execute a grant agreement after acceptance, may result in loss, wasted effort, and commercial impact to GrantHelper.
14. Post-Offer Abandonment
If the Client abandons the project following a Funding Offer Event, including where:
GrantHelper may, at its discretion:
No refund or fee adjustment applies in such circumstances.
15 – Success Fee Payable on Funding Offer
Where a success-based or contingent fee applies, the Client acknowledges that such fee is earned and payable upon the issuance of a funding offer, conditional approval, or notice of intent to fund in respect of the application (Funding Offer Event), as defined in the GrantHelper Terms and Conditions.
The Client acknowledges that the decision whether to accept a funding offer, execute a grant agreement, or proceed with the funded project remains solely with the Client. However, a decision not to proceed following a Funding Offer Event does not affect GrantHelper’s entitlement to the success-based or contingent fee, which remains payable in full in accordance with the Terms and Conditions.
16. Unsuccessful Applications and Continuation of Engagement
An unsuccessful funding outcome does not, of itself, terminate the Engagement.
Following an unsuccessful outcome, GrantHelper may, at its discretion:
Where material changes to the project or application are required, additional fees will apply.
The Engagement remains on foot unless terminated in accordance with these Terms.
17. Termination by the Client
The Client may terminate the Engagement by written notice.
All fees for work completed up to the termination date remain payable. No refunds apply.
18. Termination by GrantHelper
GrantHelper may terminate immediately by written notice if the Client:
GrantHelper may issue an invoice for work completed up to termination.
19. Deemed Abandonment
If the Client fails to respond to requests for information, approvals, or instructions for a continuous period of 14 days, GrantHelper may deem the Engagement abandoned.
Upon deemed abandonment:
20. Consequences of Termination or Abandonment
On termination or abandonment:
21. Client Indemnity
The Client indemnifies and holds harmless GrantHelper, its directors, employees, and contractors from and against any loss, liability, cost, damage, or expense arising from:
This indemnity survives termination of the Engagement.
22. Limitation of Liability
To the maximum extent permitted by law:
23. Governing Law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the Victorian courts.GrantHelper Membership
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Hi, I’m Steve Dowling – founder of GrantHelper. I’m a former champion of marketing and export business development turned business builder.
I do a lot of thinking and reading around grants, strategy, and funding. I send a weekly & monthly newsletter with what’s on my mind on this stuff.
