Privacy Policy

Privacy Policy

Granthelper Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage any Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of any Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is individual contact details, confidential organisational information or any opinion that identifies an individual or organisation. Examples of Personal Information we collect include names, email addresses, phone numbers, and any company related information – both confidential and non-confidential.

This Personal Information is obtained in many ways including via email correspondence, zoom meetings, telephone conversations, our website quizzes at granthelper.com.au, from your website, from media and publications, from other publicly available sources and from third parties. 

We collect your Personal Information for the primary purpose of enabling us to evaluate our ability to provide our services to you or your organisation, deciding what service information to provide you with and whether you accept marketing materials from us. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, such as a case-study. In such instances you will be notified in advance. 

You may unsubscribe from our mailing/marketing lists at any time via the unsubscribe option or by contacting us directly in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information will be stored and remains secure and may only be disclosed in limited circumstances including:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Only personnel with authorisation or having being party to a signed confidentiality agreement may have access.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Granthelper Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Granthelper Pty Ltd

[email protected]

+61 409 478 850