Privacy Policy

Granthelper Pty Ltd

Granthelper Pty Ltd is committed to protecting your privacy and ensuring that personal information is handled in a responsible and transparent manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

Examples of personal information we may collect include names, email addresses, phone numbers, job titles, and other information provided in the course of engaging with our services.

2. What Personal Information We Collect and How We Collect It

We may collect personal information in a variety of ways, including but not limited to:

• Direct correspondence via email or telephone
• Online forms, quizzes, or enquiries submitted through our website at granthelper.com.au
• Video meetings (including Zoom or similar platforms)
• Information provided during service delivery
• Publicly available sources such as company websites, media, or publications
• Third parties where authorised or reasonably expected

Where reasonable and practicable, we collect personal information directly from you.

3. Purpose of Collection

We collect personal information for the primary purpose of:

• Assessing eligibility for our services
• Evaluating whether and how we can assist you or your organisation
• Communicating with you about our services
• Delivering grant consulting and related professional services

We may also use personal information for secondary purposes that are closely related to the primary purpose and where you would reasonably expect such use, including:

• Internal analysis and service improvement
• Case studies or de-identified examples (with notice provided in advance)

If you do not provide requested personal information, we may be unable to assess your needs or provide appropriate services.

4. Marketing Communications

We may use personal information to send information about our services where you have consented or where otherwise permitted by law, including under the Spam Act 2003 (Cth).

You may opt out of receiving marketing communications at any time by using the unsubscribe function or by contacting us directly in writing.

5. Sensitive Information

We do not intentionally collect sensitive information as defined under the Privacy Act 1988 (Cth). If sensitive information is inadvertently received, it will be handled in accordance with the Australian Privacy Principles and securely destroyed where lawful and practicable.

6. Disclosure of Personal Information

We may disclose personal information in limited circumstances, including:

• To third-party service providers who assist us in operating our business, where you have consented or where disclosure is reasonably necessary
• Where required or authorised by law

We do not sell personal information.

7. Overseas Disclosure

Some personal information may be stored or processed using third-party cloud-based or software service providers. These providers may be located outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure that such providers comply with the Australian Privacy Principles or are subject to equivalent privacy safeguards.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely using appropriate physical, electronic, and administrative safeguards.

Access to personal information is restricted to authorised personnel or contractors who are subject to confidentiality obligations.

9. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, and professional obligations. Client records are generally retained for a minimum of seven years.

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

10. Access and Correction

You may request access to the personal information we hold about you and request correction of any inaccurate, out-of-date, or incomplete information.

Requests for access or correction should be made in writing. We will not charge a fee for making a request but may charge a reasonable administrative fee for providing copies of information.

To protect your privacy, we may require verification of identity before releasing information.

11. Data Breaches

In the event of a data breach that is likely to result in serious harm, Granthelper Pty Ltd will comply with the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Complaints and Enquiries

If you have a query or complaint about this Privacy Policy or how we handle personal information, please contact us at:

Granthelper Pty Ltd
Email: steve@granthelper.com.au

We will respond to complaints within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

13. Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.