SMS Policy

Granthelper Pty Ltd

This SMS Terms and Privacy Policy explains the terms under which Granthelper Pty Ltd uses SMS (text message) communications and how personal information is handled in connection with those communications.

By providing your mobile phone number and opting in to receive SMS communications from Granthelper Pty Ltd, you agree to the terms set out in this policy.

1. Purpose of SMS Communications

Granthelper Pty Ltd may send SMS messages for purposes including:

• Responding to enquiries or requests for information
• Eligibility follow-ups relating to grant services
• Appointment reminders or service-related updates
• Marketing or promotional messages where permitted by law

SMS messages are only sent where consent has been provided or where otherwise permitted under the Spam Act 2003 (Cth).

2. Consent

By submitting your mobile phone number through our website, online forms, quizzes, or direct communications, you consent to receive SMS messages from Granthelper Pty Ltd for the purposes described in this policy.

Consent is voluntary, is not a condition of purchasing services, and may be withdrawn at any time.

3. Message Frequency

Message frequency will vary depending on your interaction with Granthelper Pty Ltd. You may receive multiple messages in response to enquiries or during periods of active engagement, or occasional marketing messages where consent has been provided.

4. Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message sent by Granthelper Pty Ltd.

Once you opt out, you will no longer receive SMS communications unless you subsequently re-subscribe or provide renewed consent.

You may also opt out by contacting us directly.

5. Costs and Charges

Granthelper Pty Ltd does not charge for SMS messages. However, standard message and data rates may apply depending on your mobile service provider and plan. Granthelper Pty Ltd is not responsible for any charges incurred.

6. Personal Information Collected for SMS

Personal information collected in connection with SMS communications may include:

• Mobile phone number
• Name or identifying details linked to the number
• Information relating to your enquiries or engagement with our services

Personal information is collected when you submit forms, complete quizzes, make enquiries, engage our services, or otherwise provide your mobile number to us.

7. Use and Disclosure of Personal Information

Personal information collected for SMS communications is used solely for the purposes described in this policy.

Granthelper Pty Ltd does not sell or rent mobile phone numbers.

Personal information may be disclosed to third-party service providers solely for the purpose of delivering SMS messages, managing consent, or operating our communications systems.

8. Overseas Storage and Processing

SMS messages and associated personal information may be stored or processed using third-party messaging or cloud service providers that are located outside Australia.

Where overseas processing occurs, Granthelper Pty Ltd takes reasonable steps to ensure appropriate privacy safeguards are in place in accordance with the Privacy Act 1988 (Cth).

9. Data Security and Retention

Granthelper Pty Ltd takes reasonable steps to protect personal information associated with SMS communications from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations. When no longer required, it is securely destroyed or de-identified.

10. Data Breaches

In the event of a data breach involving SMS-related personal information that is likely to result in serious harm, Granthelper Pty Ltd will comply with the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner as required by law.

11. Access and Correction

You may request access to, or correction of, personal information held by Granthelper Pty Ltd in connection with SMS communications by contacting us in writing. We may require verification of identity before processing such requests.

12. Changes to This Policy

This SMS Terms and Privacy Policy may be updated from time to time. The current version will be published on our website and will apply from the date of publication.

13. Contact Details

If you have any questions or concerns about this SMS Terms and Privacy Policy, please contact:

Granthelper Pty Ltd
Email: steve@granthelper.com.au